| Complaint Number: | 6797 |
| Date Last Updated: | 2010-12-08 |
| Date Lodged: | 2009-06-15 |
| WASPA Member: | Funmobile/Worldbase |
| Service Description: | Subscription |
| Source of Complaint: | WASPA Monitor |
| Adjudicator Report: | [PDF] |
| Adjudication Result: | Complaint upheld |
| Date Report Published: | 2009-09-30 |
| Code Version: | 7.0 |
| Code Clauses Referenced: | 4.1.2, 6.1.1, 6.2.4, 11.1.1, 11.1.2, 11.1.5, 11.1.8 |
| Ad Rules Version: | 2.3 |
| Ad Rules Clauses Referenced: | 9.2.1.1, 9.2.2.1, 9.3.1, 9.3.11 |
| Appeal Report: | [PDF] |
| Appeal Result: | Appeal partially successful |
| Appeal Publish Date: | 2010-12-08 |
| Other sanctions: | Requirement to offer customers a refund Requirement to suspend service until compliant |
