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Complaint Number:6219
Date Last Updated:2010-09-21

Date Lodged:2009-04-14
WASPA Member:Sybase 365
Information Provider:aVericomm
Service Description:Subscription service
Source of Complaint:WASPA Monitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2009-12-03
Code Version:7.0
Code Clauses Referenced:11.1.1, 11.1.2, 11.1.4, 11.1.5, 11.1.10, 2.11, 4.1.1, 6.2.5, 6.2.12

Appeal Report:[PDF]
Appeal Result:Appeal partially successful
Appeal Publish Date:2010-09-21

Fines Status:Paid

Other Sanctions:Requirement to refund customers
Requirement to report to WASPA
Requirement to withhold revenues
Requirement to notify customers
Requirement to suspend service and billing

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