| Complaint Number: | 6219 |
| Date Last Updated: | 2010-09-21 |
| Date Lodged: | 2009-04-14 |
| WASPA Member: | Sybase 365 |
| Information Provider: | aVericomm |
| Service Description: | Subscription service |
| Source of Complaint: | WASPA Monitor |
| Adjudicator Report: | [PDF] |
| Adjudication Result: | Complaint upheld |
| Date Report Published: | 2009-12-03 |
| Code Version: | 7.0 |
| Code Clauses Referenced: | 11.1.1, 11.1.2, 11.1.4, 11.1.5, 11.1.10, 2.11, 4.1.1, 6.2.5, 6.2.12 |
| Appeal Report: | [PDF] |
| Appeal Result: | Appeal partially successful |
| Appeal Publish Date: | 2010-09-21 |
| Fines: | R50,000.00 |
| Fines Status: | Paid |
| Other sanctions: | Requirement to refund customers Requirement to report to WASPA Requirement to withhold revenues Requirement to notify customers Requirement to suspend service and billing |
