| Complaint Number: | 4655 |
| Date Last Updated: | 2009-07-20 |
| Date Lodged: | 2008-08-07 |
| WASPA Member: | Opera Telecom |
| Information Provider: | Switchfire Limited |
| Service Description: | Subscription services |
| Source of Complaint: | WASPA Monitor |
| Adjudicator Report: | [PDF] |
| Adjudication Result: | Complaint upheld |
| Date Report Published: | 2008-11-27 |
| Code Version: | 6.1 |
| Code Clauses Referenced: | 3.1, 3.9, 3.12, 3.13, 5.1, 5.2.1, 5.3, 11.1, 11.2 |
| Ad Rules Version: | 1.6 |
| Fines: | R22,000.00 |
| Fines Status: | Paid |
| Suspended Fines: | R25,000.00 |
| Suspended Until: | 2007-11-26 |
| Other sanctions: | Formal reprimand Requirement to refund customer Requirement to suspend service Requirement to report |
