Home About WASPA WASPA members WASPA membership WASPA code Consumer support Media Queries Contact
Complaint Number:10549
Date Last Updated:2011-05-24

Date Lodged:2010-09-15
WASPA Member:T-Mobile SA
Service Description:Subscription
Source of Complaint:Competitor

Adjudicator Report:[PDF]
Adjudication Result:Complaint upheld
Date Report Published:2010-12-10
Code Version:9.0
Code Clauses Referenced:5.1.7, 11.2.1
Ad Rules Version:2.3

Fines:R4,000.00
Fines Status:Not paid
Suspended Fines:R100,000.00
Suspended Until:2011-06-09

Other Sanctions:Requirement to suspend subscription services
Requirement to refund customers
Formal reprimand
Request to the networks to block subscription services

Return to list of complaints